Frequently asked questions

What to do if I lost my password?

To get your GoCoupons.ca account access back, follow the steps below: 

  1. Click the "Login" button .
  2. Next to the password field, click the "Forgot your password?" button.
  3. In the popup box, enter your e-mail address and click "Send".
  4. By e-mail, you will receive a temporary password to be used for your next connection. It will be possible to modify your password in the personal information page once connected.

How to change my password?

To change your password, follow the steps below:

  1. Connect in your account as usual with your e-mail and your password.
  2. In the yellow banner at the top of page, click " personal information ". 
  3. In the personal information page, in the "access" section , click the " Password change"button . A box wil popup in which you'll be able to register your new password.
  4. When you are done, click “save” to save your new settings.

How to change my personal information?

To change your personal information, follow the steps below:

  1. Connect in your account as usual with your e-mail and your password.
  2. In the yellow banner at the top of page, click " personal information ". 
  3. In the personal information page, change all information you need to modify.
  4. When you are done, click “Update” to save your new settings.

Why do we have to click on a link to confirm our email address when we subscribe to GoCoupons.ca?

After your registration, an email will automatically be sent to you to the email address you provided. This email contains a link to click to validate your email address. This measure was put in place to decrease the fraud and assure GoCoupons.ca conformity to anti-spam laws. Thank you for your collaboration.

What explains the coupon's quantity and the order frequency of the coupons on GoCoupons.ca?

The coupon programs depend on advertisers. We are in communication with them to plan new coupon programs for our members. It is thus possible to meet periods with fewer available coupons. Watch regularly our site and join our newsletter to be quickly informed when new offers are available.

I have some problems when I wish to place a coupon order. What can I do?

At first, you need to make sure that you are login to your account and that your order contains the minimum number of coupons required to make the order possible.

If your order meets these criteria, the problem might be related to your browser. We recommend you to clear your browser’s cache. If you need instructions to make this operation, consult this website which presents the procedure for the main browsers: http://www.wikihow.com/Clear-Your-Browser's-Cache.

How to cancel my GoCoupons.ca subscription?

To cancel your GoCoupons.ca member account, contact us by email at info@gocoupons.ca and indicate “unsubscription request” in the subject line. We will cancel your account for you in the next 5 working days.


Did you find an answer to your questions? Do you have any comments about your GoCoupons.ca experience you want to share with us? Do not hesitate to contact us via our contact form.